Frequently Asked Questions
Everything you need to know about shopping with MUJI Canada.
Where does MUJI Canada ship?
We currently offer shipping to all provinces and territories within Canada. Please note that shipping rates and delivery times may vary based on your location.
What is your return policy?
Unused and unopened items in their original packaging can be returned within 30 days of purchase with a valid receipt. Some exceptions apply to food, cosmetics, and innerwear for hygiene reasons.
Can I return an online order to a physical store?
Yes, online orders can be returned to any MUJI retail location in Canada, provided you have your digital invoice and the items meet our return criteria.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like Apple Pay and Google Pay for online transactions.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.
Are your products the same as those found in Japan?
While we strive to provide a consistent global assortment, some products may vary slightly due to local regulations and standards. However, our core design philosophy and quality remain identical.