Returns & Exchanges
MUJI Canada offers a 30-day window for returns and exchanges on most items, provided they are in their original, unused condition with all tags and packaging intact. Please note that certain items such as innerwear, masks, and final sale products are not eligible for return due to hygiene and safety standards.
Verify Eligibility
Ensure your items are within the 30-day purchase window and remain in their original, resellable condition with all original price tags attached.
Gather Documentation
Locate your original paper receipt for in-store purchases or your order confirmation email and packing slip for online orders to facilitate the return process.
Choose Return Method
Bring your items to any MUJI Canada retail location for an immediate refund, or contact our customer service team to initiate a mail-in return for online orders.
Receive Refund
Once your return is inspected and approved, a refund will be issued to your original method of payment within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing